Shopify Support

SLAs FOR YOUR BRAND’S E-COMMERCE NEEDS

– Dedicated Maintenance & Support For Your Shopify E-Commerce –

PARTNER LEVEL (TIER 1)

Partner Level Shopify Support provides High-Traffic E-Commerce Brands with Rapid-Response Times and Highly Available Maintenance / Tech Support.

Platforms: Shopify & Shopify Plus
Systems: Theme, Apps, APIs (on the approved list)
Maintenance & Bug Fixes: Included
Theme & App Updates: 5/yr average (Advanced @ $50/hr)
Custom Development: @ $50/hr
Standard Response Time: 3 hours
Emergency Response Time: 15 minutes
Performance Monitoring: User Tests, Speed Checks, Availability.

PROFESSIONAL LEVEL (TIER 2)

Professional Level Support empowers brands to grow rapidly, in Global Markets, without the traditional costs associated with in-house Shopify Technical Support.

Platforms: Shopify
Systems: Theme, Apps, APIs (on the approved list)
Maintenance & Bug Fixes: Included
Theme & App Updates: Basic Included (Advanced @ $125/hr)
Custom Development: @ $125/hr
Standard Response Time: 6 hours
Emergency Response Time: 60 minutes
Performance Monitoring: User Tests, Speed Checks, Availability.

RETAINER LEVEL (TEIR 3)

Retainer-Level Support gives growing brands professional support to fit any budget, with all the services to maintain and grow a successful Shopify Store.

Platforms: Shopify
Systems: Theme, Apps (on the approved list)
Maintenance & Bug Fixes: Included
Theme & App Updates: 1 per year (Advanced @ $150/hr)
Custom Development: @ $150/hr
Standard Response Time: 9 hours
Emergency Response Time: 2 hours
Performance Monitoring: User Tests, Speed Checks, Availability.

CUSTOM DEVELOPMENT (a la carte)

Theta Cre8ive’s custom development team has created software, apps and websites for clients including: Bloomindales, Aldo, Amazon, Warner Brothers, NBC-Comcast, Hallmark, Marvel and Spacex. (Available for select custom dev projects)